Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, address, phone number, email address
• Service Information: Property details, HVAC system specifications, service history
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Call logs, email correspondence, service notes
• Website Data: IP address, browser information, usage patterns

How We Use Your Information

We use your information for the following purposes:

• Providing HVAC installation, repair, and maintenance services
• Scheduling appointments and sending service reminders
• Processing payments and managing billing
• Communicating about your services and emergency calls
• Improving our services and customer experience
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service partners who assist in providing our services
• When required by law or legal process
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records
• Employee training on privacy and security practices

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how we use your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by contacting you directly.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: